A 3.6-star Google rating despite consistently excellent patient outcomes. The practice was invisible in local search — parents were not finding them. Review velocity had stalled at 2-3 reviews per quarter.
Birdeye integrated with Eaglesoft for post-appointment automated review requests via text, sent 2 hours after appointment completion. Smart timing logic skips requests for appointments flagged with complaints. A negative feedback redirect captures unhappy parents in a private form before they reach Google. Response template library for consistent review management.
Review generation is a volume and timing problem. Most practices ask once via email weeks after the appointment — 2-3% response rate. SMS at 2 hours post-visit hits 15-20%. The negative redirect gives unhappy patients a private channel to be heard rather than going straight to Google. Pediatric dental is won in local search — every star point moves you up the pack.
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