Each of the 3 providers was losing 90 minutes per day to manual intake: paper forms at check-in, phone-based insurance verification taking 20+ minutes per patient, and manual data entry into Dentrix. Front desk staff were staying late to catch up on form reconciliation after busy days.
NexHealth digital intake with pre-visit forms sent via SMS 48 hours before appointment. Direct field mapping to Dentrix eliminates manual re-entry. Automated insurance pre-verification runs overnight so front desk knows status before patients arrive. A reconciliation dashboard flags the 5-10% of forms with mismatches for human review.
Digital intake works in dental because the bottleneck is data entry, not patient willingness — 90%+ of patients complete digital forms when sent 48h in advance via SMS. The key design decision was pre-visit delivery: at-desk digital forms just move the bottleneck, they do not eliminate it. The reconciliation dashboard handles edge cases without burdening staff with every record.
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