Paper intake forms at every new patient visit. 6+ hours per week of manual data entry into Eaglesoft. Data entry errors were producing insurance claim rejections that took hours to correct.
NexHealth digital intake with custom form fields mapped directly to Eaglesoft data structures — new patient data flows in without manual handling. Forms sent via SMS 48 hours pre-visit. An automated reconciliation workflow catches the 3-5% of forms where field mapping produces anomalies, surfacing them for quick human review.
NexHealth's Eaglesoft integration is mature and field mapping is reliable for standard fields. The practice assumed digital intake would require months of consulting — the actual implementation took 3 weeks. The reconciliation workflow was essential: without it, edge cases with mapping anomalies create more work than paper forms.
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